Thank you for shopping at Cramzon. We value your satisfaction and stand behind the quality of our jewelry. Please read our refund policy carefully to understand your rights and our obligations.
1. Returns Eligibility
Due to the nature of our products, we only accept returns under the following conditions:
The item is damaged or defective upon arrival.
You received the wrong item.
You contact us within 7 days of delivery.
To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition as you received it.
You must provide proof of purchase.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
Custom or personalized jewelry
Items on sale or purchased using a discount code
Gift cards
3. How to Request a Return or Refund
To initiate a return or refund, please contact us at:
📧 Email: [email protected]
🌐 Website: https://cramzon.com
Include the following in your message:
Your full name and order number
Reason for return
Photo evidence (if item is damaged or incorrect)
Our team will review your request and respond within 2 business days.
4. Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
A refund will be processed to your original payment method within 7–10 business days.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank account again.
Contact your credit card company (it may take some time before your refund is officially posted).
Contact your bank.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Shipping costs are non-refundable.
If you have any further questions about our refund policy, feel free to reach out to us at [email protected].